About the Role

Do you thrive in a high-paced environment, engaging with people, and building strong professional networks? Do you have a deep understanding of complex tender and bid processes and a talent for turning client satisfaction into tangible revenue growth?

Xait is looking for a dynamic, commercially driven Customer Success Manager (CSM) to join our matrixed organization, reporting directly to the General Manager (USA) / Chief Revenue Officer (Norway). In this role, you will be the ultimate commercial champion for our assigned clients, ensuring they maximize their ROI while you actively drive Net Revenue Retention (NRR) and Annual Recurring Revenue (ARR) growth across your portfolio.

While we have a dedicated team that handles the heavy lifting of technical onboarding, training, and support, your focus will be on the strategic and commercial health of the account. By monitoring user adoption to prevent churn, confidently connecting with new leads, demonstrating the solution's value to new user groups, and leveraging digital tools to expand our footprint, you will be a vital catalyst for our continued global expansion.

Key Responsibilities

Commercial Ownership & Revenue Growth

• Drive the Bottom Line: Fully manage the commercial relationship with assigned clients, taking ownership of contract reviews, repricing, negotiations, and renewals.

• Expand the Account: Target ARR growth through proactive, strategic upselling and cross-selling of Xait solutions and features to existing clients.

• Pipeline Management: Utilize Salesforce (SFDC) daily to manage your commercial pipeline, update management on financial risks and achievements, and track KPIs.

Adoption Monitoring & Account Strategy

• Data-Driven Expansion: Naturally monitor client adoption rates and usage metrics—not to provide technical support, but to proactively identify upsell opportunities and promptly mitigate any churn or contraction risks.

• Solution Demonstration: Maintain a deep understanding of the Xait platform to expertly demonstrate its capabilities and value proposition to potential new users and departments within your existing accounts.

• Strategic Orchestration: Act as the strategic bridge between the customer and our dedicated Support, Delivery, and Training teams, ensuring the client realizes continuous value after their initial handover.

Networking & Brand Advocacy

• Expand the Footprint: Confidently connect and meet with new leads. Actively ask client contacts for introductions to local, regional, and global teams to uncover new growth areas.

• Digital Thought Leadership: Proactively use LinkedIn and LinkedIn Sales Navigator to reach out to prospects, promoting Xait as a market thought leader.

• Event Presence: Identify, plan for, and attend relevant trade shows, exhibitions, and industry conferences to grow your network and engage with the market.

Product Feedback & Improvement

• Be the Subject-Matter Expert (SME): Act as a strategic focal point, truly understanding your clients' high-level challenges and showcasing how Xait's solutions solve them.

• Voice of the Customer: Translate commercial usage metrics and executive feedback into actionable insights for the product development team to align future functionality with market demand.

What’s In It For You?

As our Customer Success Manager, you will be at the forefront of our growth strategy, spearheading commercial initiatives aimed at mid-market to enterprise clients, particularly within the Energy and Manufacturing/Capital Goods sectors.

In this pivotal role, you will serve as the commercial face of Xait. Your mission is to oversee the strategic customer lifecycle—partnering with our onboarding team to ensure a smooth launch, monitoring account health, identifying cross-selling opportunities, and securing long-term renewals. By focusing on building deep professional networks and driving strategic growth, you will play a critical role in positioning Xait as a leader in the market.

If you are passionate about technology, energized by driving revenue, and eager to make a significant impact, we offer an environment where you can truly thrive:

• Career Growth: We invest in our employees through continuous knowledge sharing, training, and professional development programs.

• "Xaiting" Work Environment: We strongly believe in work-life balance, great coffee, and fun team activities. All our offices are new and centrally located to assure a smooth commute!

• Competitive Benefits: Enjoy comprehensive perks including a solid pension plan, travel insurance, medical insurance, and more! We also sponsor gym memberships and internet subscriptions. Additional, custom benefits based on job location. 

Who We Are Looking For

• Experience: A minimum of 3 years of experience in a commercially focused Customer Success, Key Account Management, or strategic B2B Sales role.

• Domain Expertise: A significant understanding of tender and bid processes, particularly within large organizations where multidisciplinary teams collaborate to compile complex submissions or general documents.

• Commercial Acumen: A proven track record of managing contracts, negotiating renewals, and driving account expansion.

• Communication & Engagement: Exceptional verbal and written communication skills. You are passionate about connecting with new leads and clearly articulating ROI to diverse executive stakeholders.

• High-Paced Performer: Highly adaptable and energized by working in a dynamic environment where managing multiple commercial priorities is key.

• Digital Savvy: Highly capable of using digital tools (specifically LinkedIn/Sales Navigator) to build brand awareness and drive outreach.

• Technical Stack: Hands-on experience using CRM systems (Salesforce and/or Hubspot strongly preferred) to manage pipelines and track daily activities. Experience with XaitPorter is an advantage.

• Professionalism: A collaborative team player who demonstrates high integrity, adheres to standard operating procedures (SOPs), and contributes to a positive corporate culture.

Why Xait? More Than a Job—A Culture of Excellence

At Xait, we believe in integrity, solution-driven thinking, and playful collaboration. We thrive on fresh ideas, bold innovation, and making a real impact. We are a cutting-edge SaaS company dedicated to helping our clients win more business through smart technology.

Our core values define our culture and guide everything we do. As our Customer Success Manager, you will bring these values to life in every interaction:

• T – Trustworthy: We build lasting, reliable relationships with our clients and each other.

• E – Efficient: We streamline complex processes to drive unparalleled ROI.

• X – Xaiting: We bring energy, passion, and a positive mindset to our daily work.

• T – Thought Leader: We challenge the norm and lead the market with industry expertise.

The #OneXait Experience: Diversity is our strength. With offices in Norway, France, the UK, the US, and India, we bring together top talent from across the globe. No matter where you work—Houston, Stavanger, Paris, or London—you are a crucial part of the Xait family.

Ready to make an impact, challenge the norm, and be part of an Xaiting journey? Apply today, and let’s change the way the world works—together!