Elevate your career with Xait!

Are you ready to join a fast-growing SaaS (software as a Service) company that’s reshaping the way businesses deliver and software solutions worldwide?

Xait is expanding, and we’re looking for a smart and talented individual to join our dynamic team as a Support Associate.

This is your opportunity to understand real world problems across a range of businesses, learn how our software can resolve these issues and then deliver cutting edge solutions. Full training will be provided, so you can quickly become the face and voice of Xait to our customers, delivering exceptional service and support for some of the largest customers in the world.

About Us

At Xait, we strive to create a workplace where integrity guides our actions, solution-finding is our focus, and having fun is part of the journey as we transform how people collaborate worldwide. We are passionate about our work, constantly challenging mindsets, and driving meaningful improvements.

Our core values—TEXT: Trustworthy, Efficient, Xaiting, Thought Leader—are not just words; they guide everything we do. As a Support Associate, you’ll embody these principles, bringing them to life in your daily interactions and contributions.

Your Key Responsibilities

As a Support Associate, you will:

• Provide professional customer service and support for Xait’s software applications and other related support topics for both external and internal users.

• Act as Xait’s face and voice to end customers, responding to inquiries primarily via email using Zendesk.

• Develop and maintain comprehensive application support documentation.

• Conduct software error testing and manage ticket tracking and client communication.

• Support new and existing clients, including onboarding and providing guidance during implementation.

• Escalate issues within Standard Operating Procedures (SOPs) to ensure swift resolution.

• Support internal product-related requests and contribute to a shared support knowledge base.

• Demonstrate professionalism, integrity, and a collaborative spirit when working across all levels of the organization.

Who Are You?

You are a motivated, detail-oriented individual who thrives in a dynamic, customer-focused environment. You enjoy solving problems creatively and have a passion for delivering exceptional user experiences.

Qualifications:

• A-level education, plus strong Mathematics and English GCSE results.

• Proven ability to solve problems creatively and independently.

• Excellent analytical skills.

• Familiarity with software and technology.

• Strong interpersonal skills and a self-driven mindset.

• Proven ability to translate customer/user requirements into actionable user stories for developers.

Preferred Qualifications:

• Bachelor’s degree or higher in IT, Marketing, Business, or a closely related field.

• Some prior work experience.

Skills & Abilities:

• Ability to present information to groups both remotely and on-site.

• Strong written and verbal communication skills.

• Flexibility to travel as needed, both domestically and internationally, to meet company goals.

• Ability to thrive in a fast-paced, collaborative environment.

What We Offer:

• A flexible working environment based in our Cheltenham office.

• A supportive, diverse, and growing team.

• Opportunities to shape the future of collaborative working in a global company.

• Competitive insurance and benefits.

Why Xait?

At Xait, we are pioneers in delivering innovative solutions on a global scale. By joining us, you will:

• Shape the Future: Support impactful solutions that empower our customers.

• Work Internationally: Be part of a diverse and innovative global team.

• Grow and Innovate: Develop professionally while contributing to process improvements and delivering creative solutions.

• Build a Great Team: Foster a collaborative, inclusive, and high-performing culture where people thrive.

If you’re ready to step into an impactful role in an innovative SaaS company and make a lasting difference, we’d love to hear from you!

Location

This role is based on-site at our Cheltenham office. A new, modern office space is planned for 2025.

Next Steps

We’re looking for a Support Associate to join us as soon as possible. If you’re ready to embark on an exciting journey with Xait, send us your CV and application today.

Let’s make the world more Xaiting together!